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Billing and plans

Plan tier, invoicing, payment method, and usage visibility. Owner-only.

What this is

Everything related to what you pay Array HQ for and how. Visible and editable by Owners. Admins and Operators don't see this section.

What the billing page shows

  • Current plan. Tier, billing cycle, contracted term.
  • Usage. Active team members, active jobs, advertising spend against budget caps.
  • Payment method. Card or invoiced ACH.
  • Invoices. Past invoices with download links.
  • Contacts. Who at your company gets billing-related communication.

Plan tiers

Plan tier is set at contract signing. Mid-term plan changes go through your Array account contact. The billing page shows what you're on; it doesn't sell you something different mid-contract.

Usage and overages

Array HQ usage is measured against the limits in your plan:

  • Active team members. People currently on the roster.
  • Active jobs. Open postings drawing advertising spend.
  • Advertising budget. Caps you set per job and per organization.

Usage stays under the limits unless you raise them. The system never silently exceeds a cap.

Payment

Card

Card on file is charged at the cycle close. Update the card from the billing page.

Invoiced ACH

The default for larger accounts. Net-30 unless your contract says otherwise. Invoices are emailed to the billing contacts on file.

Common situations

Adding a billing contact. From the billing page, add an email to the contacts list. They'll receive future invoices and renewal communications.

Disputing an invoice. Open the invoice, click Dispute, describe the issue. Array's billing team responds within two business days.

Pausing or canceling. Plan changes go through your Array account contact, not the billing page. The billing page isn't a self-serve termination button — by design.