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Billing and plans

Plan tier, invoicing, credit balance, and payment method — what you pay for and how to manage it.

The operational problem

Understanding what you're paying for — and keeping payment flowing without friction — shouldn't require a phone call. Operators need visibility into their subscription tier, how usage maps to charges, where their advertising credits stand, and when the next invoice arrives. Without a single billing view, these questions land on your account contact for every answer.

How Array HQ solves it

The Billing tab puts your subscription, invoices, credit balance, and payment details in one place. Admins can see everything billing-related without leaving the platform. Payment method changes happen through a secure hosted portal — Array HQ never touches raw card data.

How it works

Who can access billing

Users with the Admin role see the Billing tab under Admin Settings. Ops and Recruiting roles do not see this section.

What the billing page shows

  • Subscription. Your HQ tier (Starter, Growth, or Pro), billing cycle (monthly or annual), and renewal date.
  • At-a-glance metrics. Last invoice total, billing cycle frequency, next invoice date, and usage visibility across subscription and credits.
  • Job advertising credits. Current balance, credits allocated to active campaigns, and credits available. Credits are purchased in $250 increments (250 credits per purchase) by an Admin.
  • Invoices. A list of past invoices with status (Paid, Open, Overdue) and a detail view showing line items by product area.
  • Payment method. Your current payment method on file — click Manage in Stripe to update or change payment details through the secure Stripe portal.

Plan tiers

Plan tier is set at contract signing. Mid-term changes go through your Array account contact. The billing page shows what you're on and what's included:

Tier Included
Starter Base platform + included //Ops employee allotment
Growth Higher job threshold + expanded //Ops allotment
Pro Highest capacity across all product areas

Usage and charges

Array HQ billing has several components:

  • HQ platform fee. Monthly or annual subscription based on your tier.
  • Job advertising credits. $1 per credit. Campaigns draw from your credit balance; when balance runs low, an Admin can purchase more. Campaigns pause when credits run low — no overage billing.
  • //Ops employees. Included allotment with your tier. Additional employees beyond the allotment incur a per-employee-per-month fee.
  • Rewards processing. When team members redeem rewards, a processing fee applies to the redemption value.

Payment

Card or ACH. Payment method is managed through the Stripe portal — click Manage in Stripe from the billing page. Array HQ does not collect card details directly.

Invoiced accounts. Larger accounts on Net-30 terms receive invoices at the billing cycle close. Invoice status and details are visible on the billing page.

Common situations

Buying more advertising credits. An Admin clicks Buy Credits from the billing page. Credits are sold in fixed $250 increments (250 credits). The balance updates immediately after purchase.

Updating payment method. Click Manage in Stripe from the billing page. You'll be redirected to the hosted portal where you can add, update, or remove payment methods.

Disputing an invoice. Contact your Array account representative or Customer Success contact. They'll route billing questions to the finance team.

Pausing or canceling. Plan changes go through your Array account contact, not the billing page.

Key terms

Term Meaning
HQ tier Your plan level (Starter, Growth, or Pro) — determines included capacity and pricing.
Credit balance The number of advertising credits available for //Recruiting campaigns.
Billing cycle How often you're invoiced — monthly or annual, anchored to your contract start date.