Glossary

Operator terms used across the Array HQ docs. Single shared glossary across both products and the talent experience.

A

Account. The top-level entity that owns billing, members, and data. (Platform)

Active workforce. The team members currently on a roster at a location. See Roster. (Ops)

Advertising. Job posting spend across active and passive channels, allocated against where it's producing productive hires. (Recruiting)

Agentic recruiting. Recruiting performed by autonomous agents that source and screen continuously against a top performer profile. (Recruiting)

AI Agent. An autonomous worker inside Array HQ with a defined job, data scope, and handoff to a human. See AI Agents. (Platform)

Attainment. The share of eligible team members who hit a goal in a window. (Ops)

C

Candidate. A person being evaluated for a job. Distinct from a team member, who is already on the roster. (Recruiting)

Catalog. The set of rewards available in an organization. (Ops)

Channel. A source where a job posting runs — board, social platform, network. (Recruiting)

Closed loop. The connection between recruiting decisions, operational performance, and the data that sharpens the next hire. (Platform)

Cost per productive hire. Total channel spend divided by hires who land, stay, and perform. (Recruiting)

Coverage. Staff scheduled vs staff needed at a location. (Ops)

Cross-org rollup. A view that aggregates data across multiple organizations within one account. (Platform)

Cross-site visibility. The view across every site in an organization, showing who's leading and lagging on goals. (Ops)

D

Data scope. The organizations and records an AI agent can read or write. (Platform)

F

Flag. A surfaced signal from the roster watch agent that a site or team member needs attention. (Ops)

Frontline performance. The measurable output of a team member on the floor — speed, attendance, quality, compliance. (Ops)

G

Goal. An operational behavior tied to a point value, with a defined window and threshold. (Ops)

H

Handoff. The point where an AI agent's output reaches a human. (Platform)

J

Job. A role being hired for at a specific location. Carries the top performer profile. (Recruiting)

L

Liability. Outstanding earned points not yet redeemed. (Ops)

M

Match signals. The observable factors behind a candidate's screening score. (Recruiting)

Member. A person with access to Array HQ. (Platform)

O

Operational behaviors. Specific, measurable behaviors that move the numbers — on-time arrival, units per hour, no-error shifts. (Ops)

Operational execution. Running the daily work of the floor — coordinated, measured, and visible. (Ops)

Organization. A workspace inside an account. (Platform)

P

Points. The currency a team member earns by hitting goals and redeems for rewards. (Ops, Talent)

Profile match. A candidate's score against the top performer profile for a job. (Recruiting)

R

Redemption. A team member exchanging points for a reward. (Talent)

Role. The permission set for a member in an organization. (Platform)

Roster. The active workforce at a location. (Ops)

Roster watch. The autonomous agent that monitors the roster for drift. (Ops)

S

Screening. The evaluation pass between sourcing and the recruiter queue. (Recruiting)

Screening agent. The autonomous worker that scores candidates against the profile. (Recruiting)

Sourcing agent. The autonomous worker that finds and ranks candidates across channels. (Recruiting)

T

Team Member. A person currently on the roster. Uses the Talent app. (Ops, Talent)

Threshold. The level that counts as hitting a goal. (Ops)

Top performer profile. The pattern of traits and behaviors distinguishing your top performers for a specific job at a specific location. Built from post-hire performance data. (Recruiting)

W

Window. The period over which a goal evaluates — shift, day, week, pay period. (Ops)

Workforce performance. The aggregate of frontline performance signals across a site or organization. (Ops)