Contract and renewal
What your contract covers, what happens at term end, and how to make changes.
The operational problem
Operators need to know when their contract ends, what happens to unused credits, and how to change their plan — without discovering the answers on a surprise invoice or a locked-out screen.
How Array HQ solves it
Contract terms are straightforward: one-year minimum, no auto-renewal, and clear rules for what happens at expiration. The Billing tab shows your term dates so you always know where you stand.
How it works
Contract length
All Array HQ contracts have a one-year minimum term. Your contract start and end dates are visible on the subscription cards in the Billing tab.
No auto-renewal
Contracts do not auto-renew. At the end of your term, your account representative will reach out to discuss renewal options. If you do not renew, access winds down according to the terms of your agreement.
What happens at term end
| Item | At term end |
|---|---|
| Advertising credits | Expire. Unused credits are forfeited — no rollover into a new term. |
| Add-on credit purchases | Expire. Add-ons are co-termed with your original contract, regardless of purchase date. |
| Subscription access | Continues until the end of the contracted period. |
| Invoice history | Remains accessible for your records. |
No refunds
Array HQ does not offer refunds under any circumstance — this includes subscription fees, credit purchases, outcome fees, and per-employee charges. Credits that expire unused at term end are forfeited.
No mid-term pause
Billing cannot be paused or suspended mid-contract. You can pause advertising activity (campaigns stop running and credits stop being consumed), but your subscription and any usage-based charges continue billing normally through the term.
The only scenario where an account enters Suspended status is a payment failure past the grace period — see When payment fails.
Changing your plan
Plan tier changes (Starter → Growth → Pro, or the reverse) are handled through your Array account representative. Changes cannot be made self-serve in the Billing tab.
To discuss a tier change, contact your account representative or reach out through Support.
Key terms
| Term | Meaning |
|---|---|
| Co-termed | Add-on purchases expire at your original contract anniversary, not on their own 12-month clock. |
| Term end | The date your current contract expires. Visible on your subscription cards in the Billing tab. |
| No rollover | Unused credits do not carry over into a new contract term. |