Fleet Workflows
A workflow model for moving vehicles from work in progress to rentable inventory.
The operational problem
Vehicle readiness depends on a chain of small actions. If one step is skipped or left open, managers lose the ability to see where the vehicle is, who touched it, and whether it is ready for the next customer-facing step.
How Array HQ solves it
Array HQ organizes Fleet work as a sequence of events. Each event helps operators understand the current state of the vehicle and the handoff required to keep the operation moving.
How it works
| Phase | Job to be done | Typical roles | Event evidence |
|---|---|---|---|
| Identify vehicle | Establish which vehicle is being worked | Driver, VSA, Lead | Vehicle scan or entry |
| Move to work area | Route the vehicle to the next location | Driver, Lead | Move started and completed |
| Clean and fuel | Prepare the vehicle and capture service details | VSA, Lead | Clean started and ended |
| Inspect quality | Confirm readiness or route for rework | Lead, Onsite Manager | Inspection result |
| Place on ready line | Mark the vehicle for inventory flow | Site-specific role | Ready-line placement |
| Reconcile | Resolve open work and review the event trail | Lead, Onsite Manager | Work history and reporting |
What you'll be able to do
- Explain the standard vehicle readiness path.
- Identify where open work or missing events create operational risk.
- Connect Fleet roles to the phases they own.
- Understand why event completion matters for reporting and follow-up.
Key terms
| Term | Meaning |
|---|---|
| Start Clean | The event that records when cleaning begins |
| End Clean | The event that records when cleaning is complete |
| Inspection | A quality check that confirms readiness or routes the vehicle for follow-up |
| Ready line | The operational state where a vehicle is staged for rentable inventory |