---
title: Billing and plans
description: Plan tier, invoicing, credit balance, and payment method — what you pay for and how to manage it.
product: administration
audience: operator
voice_pillar: coordinate
---

# Billing and plans

> Plan tier, invoicing, credit balance, and payment method — what you pay for and how to manage it.

## The operational problem

Understanding what you're paying for — and keeping payment flowing without friction — shouldn't require a phone call. Operators need visibility into their subscription tier, how usage maps to charges, where their advertising credits stand, and when the next invoice arrives. Without a single billing view, these questions land on your account contact for every answer.

## How Array HQ solves it

The Billing tab puts your subscription, invoices, credit balance, and payment details in one place. Admins can see everything billing-related without leaving the platform. Payment method changes happen through a secure hosted portal — Array HQ never touches raw card data.

## How it works

### Who can access billing

Users with the **Admin** role see the Billing tab under Admin Settings. Ops and Recruiting roles do not see this section.

### What the billing page shows

- **Subscription.** Your HQ tier (Starter, Growth, or Pro), billing cycle (monthly or annual), and renewal date.
- **At-a-glance metrics.** Last invoice total, billing cycle frequency, next invoice date, and usage visibility across subscription and credits.
- **Job advertising credits.** Current balance, credits allocated to active campaigns, and credits available. Credits are purchased in $250 increments (250 credits per purchase) by an Admin.
- **Invoices.** A list of past invoices with status (Paid, Open, Overdue) and a detail view showing line items by product area.
- **Payment method.** Your current payment method on file — click **Manage in Stripe** to update or change payment details through the secure Stripe portal.

### Plan tiers

Plan tier is set at contract signing. Mid-term changes go through your Array account contact. The billing page shows what you're on and what's included:

| Tier | Included |
|---|---|
| Starter | Base platform + included //Ops employee allotment |
| Growth | Higher job threshold + expanded //Ops allotment |
| Pro | Highest capacity across all product areas |

### Usage and charges

Array HQ billing has several components:

- **HQ platform fee.** Monthly or annual subscription based on your tier.
- **Job advertising credits.** $1 per credit. Campaigns draw from your credit balance; when balance runs low, an Admin can purchase more. Campaigns pause when credits run low — no overage billing.
- **//Ops employees.** Included allotment with your tier. Additional employees beyond the allotment incur a per-employee-per-month fee.
- **Rewards processing.** When team members redeem rewards, a processing fee applies to the redemption value.

### Payment

**Card or ACH.** Payment method is managed through the Stripe portal — click **Manage in Stripe** from the billing page. Array HQ does not collect card details directly.

**Invoiced accounts.** Larger accounts on Net-30 terms receive invoices at the billing cycle close. Invoice status and details are visible on the billing page.

### Common situations

**Buying more advertising credits.** An Admin clicks Buy Credits from the billing page. Credits are sold in fixed $250 increments (250 credits). The balance updates immediately after purchase.

**Updating payment method.** Click Manage in Stripe from the billing page. You'll be redirected to the hosted portal where you can add, update, or remove payment methods.

**Disputing an invoice.** Contact your Array account representative or Customer Success contact. They'll route billing questions to the finance team.

**Pausing or canceling.** Plan changes go through your Array account contact, not the billing page.

## Key terms

| Term | Meaning |
|---|---|
| HQ tier | Your plan level (Starter, Growth, or Pro) — determines included capacity and pricing. |
| Credit balance | The number of advertising credits available for //Recruiting campaigns. |
| Billing cycle | How often you're invoiced — monthly or annual, anchored to your contract start date. |

## Related

- [How billing works](billing-how-it-works.md) — billing cycle, timing, and payment terms in detail
- [Understanding your invoice](billing-invoices.md) — line item types, statuses, and how to read totals
- [Job advertising credits](billing-credits.md) — balance, purchasing, expiration, and credit history
- [Managing payment methods](billing-payment-methods.md) — Stripe portal, cards, and billing contact
- [//Recruiting charges explained](billing-recruiting-charges.md) — outcome fees and the first-3-hires waiver
- [//Ops charges explained](billing-ops-charges.md) — PEPM rates and rewards processing
- [Contract and renewal](billing-contract.md) — term length, renewal, and no-rollover policy
- [When payment fails](billing-payment-failures.md) — retry schedule, grace period, and how to resolve
- [Members and roles](members-roles.md)
- [Support](../resources/support.md)