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Managing payment methods

How to view, update, or change your payment method and billing contact through the Stripe portal.

The operational problem

When a card expires or a new finance contact takes over billing, operators need to update payment details without filing a support ticket or waiting for someone to call back.

How Array HQ solves it

Payment method management happens through a secure Stripe-hosted portal — accessible directly from the Billing tab. Array HQ never stores or handles raw card data. Changes take effect immediately.

How it works

Viewing your payment method

The Billing tab shows your current payment method on file:

  • Card brand and last 4 digits (e.g., Visa ••4242)
  • Expiration date
  • Default badge if this is the method used for auto-charge

Updating your payment method

  1. Go to the Billing tab under Administration
  2. Click Manage in Stripe
  3. You'll be redirected to the Stripe Customer Portal
  4. Add a new card or bank account, or remove an existing one
  5. Set your preferred method as default

Changes apply immediately to future charges.

Adding a payment method

If no payment method is on file (for example, during initial onboarding):

  1. Click Add Payment Method on the Billing tab
  2. Complete the setup on the Stripe-hosted page
  3. Your method is saved and set as default

Payment terms

Your account has one of three payment term configurations:

Term How it works Who it applies to
Auto-charge Default payment method is charged automatically when an invoice is finalized. You receive a receipt email. Default for all new accounts
Net 30 Invoice email sent with a pay link. Payment due within 30 days. Enterprise accounts (per contract)
Due on receipt Invoice email sent with a pay link. Payment due immediately. Accounts without a card on file

Payment terms are set at the contract level. To change your terms, contact your Array account representative.

Billing contact email

Invoices and receipts are sent to the billing contact email on your account. This email is managed through the Stripe Customer Portal:

  1. Click Manage in Stripe from the Billing tab
  2. Update the email address in the portal
  3. Future invoices and receipts go to the new address

Security

Array HQ does not collect, store, or process card numbers directly. All payment data is handled by Stripe, which is PCI DSS Level 1 certified. The Billing tab displays only masked card information (brand + last 4 digits).

Key terms

Term Meaning
Default payment method The card or bank account that is charged automatically on auto-charge accounts.
Stripe Customer Portal The secure hosted page where you manage payment methods, view invoices, and download receipts.
PCI DSS Payment Card Industry Data Security Standard — the security certification held by Stripe for handling card data.