Skip to content

Core concepts

The vocabulary that runs through the rest of the docs. Skim this once and the rest of the site reads faster.

The operational problem

Workforce tools usually invent their own dictionaries. Hiring lives in one system, scheduling in another, recognition in a third. The same person is a "candidate" in one tool, a "team member" in the next, and an "employee ID" in the third — with no shared model tying it together. Operators end up translating between systems instead of running their floor.

How Array HQ solves it

Array HQ uses a single, consistent set of nouns across recruiting, operations, and rewards. The same person flows from candidate to team member to roster line without changing identity. The same site is a location in //Ops and a hiring location in //Recruiting. The vocabulary below is the model.

How it works

Account and organization

An account is the top-level entity that owns billing, members, and data. An organization lives inside an account and represents a separate operating unit — a brand, a region, or a business line — when one account needs more than one workspace.

Members and roles

Members are people with access to Array HQ. Every member has a role that controls what they can see and do — Owner, Admin, Operator, Recruiter, or Team Member. Roles are scoped to an organization.

Jobs and candidates

A job is a role you're hiring for. A candidate is a person being evaluated against that job. Candidates move through screening stages before becoming hires.

Roster

The roster is the active workforce at a location. Once a candidate is hired they appear on the roster as a team member.

Goals and rewards

Goals are the operational behaviors you want to drive — speed, attendance, output, compliance. Rewards are tied to those goals. Points are the currency team members earn against goals and redeem for rewards.

AI Agents

AI Agents are the autonomous workers inside Array HQ. They source candidates, screen applicants, surface roster issues, and post status updates without manual prompting. Each agent has a defined job, runs continuously, and reports its work into the same system humans do.

Key terms

Term Meaning
Account Top-level entity that owns billing and data.
Organization A workspace inside an account.
Member A person with access to Array HQ.
Role The permission set for a member.
Job A role you're hiring for.
Candidate A person being evaluated for a job.
Roster The active workforce at a location.
Team Member A person currently on the roster.
Goal An operational behavior tied to rewards.
Points The currency team members earn and redeem.
AI Agent An autonomous worker inside the platform.