Understanding your invoice
How to read your Array HQ invoice — what each line item means, what the statuses indicate, and where to find details.
The operational problem
A monthly invoice with multiple line items across two products can be confusing if you don't know what each charge represents. Operators shouldn't need to call support to understand what they're paying for.
How Array HQ solves it
The Billing tab shows all invoices with a detail view that breaks down charges by product area. Each line item has a clear description pattern, and the summary table shows exactly how your total was calculated.
How it works
Where to find invoices
Invoices are visible in two places:
- Billing tab — under Administration → Billing in Array HQ. Lists all invoices with status, amount, and period.
- Stripe Customer Portal — accessible via the "Manage in Stripe" button on the Billing tab. You can also download PDF receipts here.
Invoice statuses
| Status | What it means |
|---|---|
| Paid | Payment collected successfully. A receipt was emailed. |
| Open | Invoice issued, payment pending. If you're on auto-charge, this clears automatically. |
| Overdue | Payment is past due. Update your payment method or contact your account representative. |
| Void | Invoice was canceled (e.g., a credit memo was issued). No payment required. |
Line item types
Your invoice groups charges by product area. Here are the line items you may see:
HQ subscription
| Line item | Description |
|---|---|
HQ Starter plan (includes 5 //Ops employees) |
Monthly platform fee for the Starter tier |
HQ Growth plan (includes 10 //Ops employees) |
Monthly platform fee for the Growth tier |
HQ Pro plan (includes 25 //Ops employees) |
Monthly platform fee for the Pro tier |
This is your base subscription — one line item per invoice, charged upfront for the billing period.
//Recruiting outcome fees
| Line item | Description |
|---|---|
Hire #4 — Warehouse Associate ($18.50/hr × 100 hrs) |
Outcome fee for a successful hire |
Outcome fees appear for each hire after your first three (which are waived). The fee is 10% of the first 100 hours of salary for that hire. Line items show the role title and hourly rate for reference.
//Ops charges
| Line item | Description |
|---|---|
//Ops employee overage |
Per-employee charge for employees beyond your included allotment |
Rewards processing |
8.75% fee on the total value of rewards redeemed during the period |
The employee overage line only appears if your active //Ops employees exceed the count included in your HQ tier (5 for Starter, 10 for Growth, 25 for Pro).
Reading the invoice summary
Every invoice ends with a summary table:
| Row | What it shows |
|---|---|
| Subtotal | Sum of all line items before tax |
| Sales tax | Tax amount (may be $0.00 depending on your jurisdiction) |
| Total | Final amount charged or due |
Invoice detail view
Click View on any invoice to see the full breakdown:
- Header — invoice number, status, and a note confirming receipt was emailed (for paid invoices)
- Summary metrics — invoice date, billing period, total amount, and payment method used
- Line items — grouped by product (//Recruiting, //Ops), with subtotals per group
- Summary table — subtotal, tax, and total
Key terms
| Term | Meaning |
|---|---|
| Outcome fee | The charge per successful hire through //Recruiting (10% of first 100 hours salary). |
| PEPM | Per Employee Per Month — the overage charge for //Ops employees beyond your tier's included count. |
| Rewards processing | The 8.75% fee applied to the total value of rewards redeemed by your team members. |