//Ops overview
What //Ops does and how the pieces fit together.
The operational problem
Ops leaders are managing by lagging reports. They reward by what they can observe on the floor and find out too late when performance is slipping at a site three states away. By the time the data reaches the dashboard, the shift is over, the output is lost, and the worker who drove it has no idea their work was noticed. The cycle repeats every shift.
How Array HQ solves it
//Ops gives every worker a real-time feedback loop tied to the behaviors that actually move the numbers — speed, attendance, output, compliance. Rewards land while the work is fresh. Operators see cross-site performance live, so they can act before a problem becomes a number on a weekly report.
How it works
//Ops runs across three pieces that compose into one system:
- Goals — Define the operational behaviors you want to drive. Each goal carries a point value and a window.
- Roster — The active workforce at every site, with live performance signals against the goals.
- Rewards and points — The currency that ties goal attainment to recognition the worker can spend.
The performance data from //Ops feeds back into //Recruiting — every hire who performs (or doesn't) sharpens the next round of hiring decisions.
What you'll be able to do
- See, in real time, which sites are leading and which are lagging on the goals that matter.
- Recognize a top performer in the same shift they earned it — not at the end of the quarter.
- Spot attendance or output drift at a single site before it shows up in throughput or guest scores.
- Connect what you hired for to what's happening on the floor.