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Rewards and points

The currency that ties recognition to the behaviors that actually move your numbers.

The operational problem

Recognition programs at most operations live in a separate tool nobody opens. The points are generic, the catalog is stale, and the connection between "I did good work on Saturday's shift" and "I got recognized for it" is invisible. Workers don't change behavior in response to recognition that arrives a quarter late.

How Array HQ solves it

Points are earned against the goals you've set. The rewards catalog is yours to curate. Redemption happens in the Talent app — points are real currency, not a leaderboard abstraction. The loop closes inside one platform so a worker sees the recognition the same shift they earned it.

How it works

How points are earned

A team member earns points by hitting a goal. The point value, the window, and the threshold come from the goal definition. Points land on the worker's balance as soon as the goal evaluates — most goals settle the same shift; some settle at the end of the period.

The rewards catalog

Owners and Admins curate the catalog from the //Ops hub. Each reward has:

  • A name and description.
  • A point cost.
  • An availability window (always, weekly cap, limited inventory).
  • A redemption method (digital code, physical pickup, manager confirmation).

The catalog can be different per organization. A QSR catalog can carry meal credits and store gear; a fleet catalog can carry fuel cards and shop time.

Redemption

Team members redeem from the Talent app. Points come off the balance immediately. The redemption receipt and instructions go to the team member; an audit record stays with the organization.

Budget and oversight

Owners see total point liability, redemption rates by category, and spend against budget. Reward issuance is capped by the goals you've set — there's no path to runaway issuance outside the goal system.

What you'll be able to do

  • Curate a rewards catalog that matches what your workforce actually wants.
  • Close the loop between "good shift" and "recognized" in the same shift.
  • See, in one place, what's being earned, what's being redeemed, and what it's costing.
  • Adjust catalog and goals without rebuilding the program.

Key terms

Term Meaning
Points The currency a team member earns and redeems.
Catalog The set of rewards available in an organization.
Redemption A team member exchanging points for a reward.
Liability Outstanding earned points not yet redeemed.