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Goals

The operational behaviors you want to drive — speed, attendance, output, compliance.

The operational problem

Recognition programs that reward tenure or generic milestones produce predictable results: workers show up, collect the milestone, and nothing changes about how the shift runs. The behaviors that actually move the numbers — first-pass quality, on-time attendance, shift completion, output rate — go unrecognized because they're harder to capture in real time.

How Array HQ solves it

A goal in //Ops is a specific operational behavior, tied to a point value, with a defined window. Workers know exactly what they're being recognized for. Operators know exactly what they're rewarding. The system captures the behavior automatically wherever the data exists and prompts the operator when it doesn't.

How it works

Anatomy of a goal

Each goal carries:

  • Behavior. The specific thing being measured — on-time arrival, units per hour, no-error shift, on-time delivery.
  • Window. When the goal evaluates — per shift, per day, per week, per pay period.
  • Threshold. What counts as hitting it.
  • Point value. What the worker earns when they hit it.
  • Scope. Which roles and sites the goal applies to.

Where the data comes from

Where possible, goals read from systems the operation already uses — POS, WMS, time-and-attendance, telematics. When a direct integration isn't available, an operator can confirm attainment from the //Ops roster view.

Setting and editing goals

Owners, Admins, and Operators can create or edit goals from the //Ops hub. Changing a goal's threshold or point value applies to the next window, never retroactively — workers see the same rules they're playing under.

Goal attainment

Each team member has a live view of their goal status in the Talent app. Each site has a live view of attainment at the roster level. Operators see attainment rolled up by site, by shift, by role.

What you'll be able to do

  • Define a goal that matches what your operation actually measures.
  • Connect a goal to a system you already use (POS, WMS, time clock) so attainment captures itself.
  • Update thresholds when the operation changes without erasing history.
  • See which goals are driving real lift and which ones aren't.

Key terms

Term Meaning
Goal An operational behavior tied to a point value.
Window The period over which a goal evaluates.
Threshold The level that counts as hitting the goal.
Attainment The share of eligible team members who hit the goal in a window.