//Ops charges explained
How //Ops employees beyond your included allotment are billed, and how the rewards processing fee is calculated.
The operational problem
Operators running //Ops across multiple sites need to understand what drives their monthly //Ops charges — especially as headcount fluctuates and rewards redemptions vary month to month.
How Array HQ solves it
//Ops billing has two variable components, both billed in arrears based on actual usage: a per-employee fee for headcount beyond your included allotment, and a processing fee on rewards redeemed by your team. The Billing tab shows your current employee count and redemption totals so there are no surprises at invoice time.
How it works
Included employees
Every HQ plan tier includes a baseline number of //Ops employees at no additional charge:
| Tier | Included employees |
|---|---|
| Starter | 5 |
| Growth | 10 |
| Pro | 25 |
Employees within this allotment are covered by your platform fee. No per-employee charge applies until you exceed the included count.
Per Employee Per Month (PEPM)
For every active //Ops employee beyond your included allotment, a monthly fee applies. The rate depends on your total active employee count:
| Total active employees | Rate per overage employee |
|---|---|
| Fewer than 250 | $5.00/month |
| 250 – 1,000 | $3.75/month |
| More than 1,000 | $2.50/month |
PEPM is billed in arrears — the charge on your July invoice reflects your actual active employee count during June.
Example: You're on the Growth tier (10 included) with 45 active //Ops employees in June. Overage = 45 − 10 = 35 employees. At the $5.00/month rate (fewer than 250 total): 35 × $5.00 = $175.00 on your July invoice.
Rewards processing fee
When team members redeem rewards (gift cards, merchandise, or other incentives), a processing fee of 8.75% applies to the total redemption value for the billing period.
Example: Your team redeemed $2,000 in rewards during June. Processing fee: $2,000 × 8.75% = $175.00 on your July invoice.
This fee covers payment processing, fulfillment coordination, and reward catalog operations.
Rewards budget vs. billing
Reward budgets are configured in your //Ops workspace settings — not in the Billing tab. The Billing tab shows the processing fee charged on actual redemptions. The budget controls how much your team can redeem; billing charges the processing fee on what they actually do redeem.
On your invoice
//Ops charges appear as separate line items:
//Ops employee overage (35 employees × $5.00) $175.00
Rewards processing (8.75% on $2,000.00) $175.00
If your employee count is within the included allotment, the overage line does not appear. If no rewards were redeemed, the processing line does not appear.
Key terms
| Term | Meaning |
|---|---|
| PEPM | Per Employee Per Month — the charge for each active //Ops employee beyond your tier's included count. |
| Included allotment | The number of //Ops employees covered by your platform fee (5, 10, or 25 depending on tier). |
| Active employee | An employee currently participating in the //Ops rewards program during the billing period. |
| Rewards processing | The 8.75% fee applied to the total value of rewards your team members redeem. |