---
title: //Ops charges explained
description: How per-employee fees and rewards processing charges work in //Ops.
product: administration
audience: operator
voice_pillar: coordinate
---

# //Ops charges explained

> How //Ops employees beyond your included allotment are billed, and how the rewards processing fee is calculated.

## The operational problem

Operators running //Ops across multiple sites need to understand what drives their monthly //Ops charges — especially as headcount fluctuates and rewards redemptions vary month to month.

## How Array HQ solves it

//Ops billing has two variable components, both billed in arrears based on actual usage: a per-employee fee for headcount beyond your included allotment, and a processing fee on rewards redeemed by your team. The Billing tab shows your current employee count and redemption totals so there are no surprises at invoice time.

## How it works

### Included employees

Every HQ plan tier includes a baseline number of //Ops employees at no additional charge:

| Tier | Included employees |
|---|---|
| Starter | 5 |
| Growth | 10 |
| Pro | 25 |

Employees within this allotment are covered by your platform fee. No per-employee charge applies until you exceed the included count.

### Per Employee Per Month (PEPM)

For every active //Ops employee beyond your included allotment, a monthly fee applies. The rate depends on your total active employee count:

| Total active employees | Rate per overage employee |
|---|---|
| Fewer than 250 | $5.00/month |
| 250 – 1,000 | $3.75/month |
| More than 1,000 | $2.50/month |

PEPM is billed **in arrears** — the charge on your July invoice reflects your actual active employee count during June.

**Example:** You're on the Growth tier (10 included) with 45 active //Ops employees in June. Overage = 45 − 10 = 35 employees. At the $5.00/month rate (fewer than 250 total): 35 × $5.00 = **$175.00** on your July invoice.

### Rewards processing fee

When team members redeem rewards (gift cards, merchandise, or other incentives), a processing fee of **8.75%** applies to the total redemption value for the billing period.

**Example:** Your team redeemed $2,000 in rewards during June. Processing fee: $2,000 × 8.75% = **$175.00** on your July invoice.

This fee covers payment processing, fulfillment coordination, and reward catalog operations.

### Rewards budget vs. billing

Reward budgets are configured in your //Ops workspace settings — not in the Billing tab. The Billing tab shows the **processing fee** charged on actual redemptions. The budget controls how much your team can redeem; billing charges the processing fee on what they actually do redeem.

### On your invoice

//Ops charges appear as separate line items:

```
//Ops employee overage (35 employees × $5.00)    $175.00
Rewards processing (8.75% on $2,000.00)          $175.00
```

If your employee count is within the included allotment, the overage line does not appear. If no rewards were redeemed, the processing line does not appear.

## Key terms

| Term | Meaning |
|---|---|
| PEPM | Per Employee Per Month — the charge for each active //Ops employee beyond your tier's included count. |
| Included allotment | The number of //Ops employees covered by your platform fee (5, 10, or 25 depending on tier). |
| Active employee | An employee currently participating in the //Ops rewards program during the billing period. |
| Rewards processing | The 8.75% fee applied to the total value of rewards your team members redeem. |

## Related

- [How billing works](billing-how-it-works.md)
- [Understanding your invoice](billing-invoices.md)
- [Rewards and points](../ops/rewards-points.md)