---
title: Contract and renewal
description: Contract length, renewal process, credit expiration, and what happens at term end.
product: administration
audience: operator
voice_pillar: coordinate
---

# Contract and renewal

> What your contract covers, what happens at term end, and how to make changes.

## The operational problem

Operators need to know when their contract ends, what happens to unused credits, and how to change their plan — without discovering the answers on a surprise invoice or a locked-out screen.

## How Array HQ solves it

Contract terms are straightforward: one-year minimum, no auto-renewal, and clear rules for what happens at expiration. The Billing tab shows your term dates so you always know where you stand.

## How it works

### Contract length

All Array HQ contracts have a **one-year minimum term**. Your contract start and end dates are visible on the subscription cards in the Billing tab.

### No auto-renewal

Contracts do **not** auto-renew. At the end of your term, your account representative will reach out to discuss renewal options. If you do not renew, access winds down according to the terms of your agreement.

### What happens at term end

| Item | At term end |
|---|---|
| Advertising credits | **Expire.** Unused credits are forfeited — no rollover into a new term. |
| Add-on credit purchases | **Expire.** Add-ons are co-termed with your original contract, regardless of purchase date. |
| Subscription access | Continues until the end of the contracted period. |
| Invoice history | Remains accessible for your records. |

### No refunds

Array HQ does not offer refunds under any circumstance — this includes subscription fees, credit purchases, outcome fees, and per-employee charges. Credits that expire unused at term end are forfeited.

### No mid-term pause

Billing cannot be paused or suspended mid-contract. You can pause advertising activity (campaigns stop running and credits stop being consumed), but your subscription and any usage-based charges continue billing normally through the term.

The only scenario where an account enters `Suspended` status is a payment failure past the grace period — see [When payment fails](billing-payment-failures.md).

### Changing your plan

Plan tier changes (Starter → Growth → Pro, or the reverse) are handled through your Array account representative. Changes cannot be made self-serve in the Billing tab.

To discuss a tier change, contact your account representative or reach out through [Support](../resources/support.md).

## Key terms

| Term | Meaning |
|---|---|
| Co-termed | Add-on purchases expire at your original contract anniversary, not on their own 12-month clock. |
| Term end | The date your current contract expires. Visible on your subscription cards in the Billing tab. |
| No rollover | Unused credits do not carry over into a new contract term. |

## Related

- [Billing and plans](billing-plans.md)
- [Job advertising credits](billing-credits.md)
- [Support](../resources/support.md)